We'd love to hear from you.
Questions, support, partnerships, or joining as a doctor — reach out and the right person will get back to you.
Visit us
Dhaka, Bangladesh
Looking for medical help right now?
For emergencies, please contact your local emergency services immediately. ShifaMate is not an emergency service.
Common questions.
Quick answers before you reach out — for anything else, send us a message above.
Where do consultations take place?+
In the ShifaMate app. Choose an online doctor or tap See a doctor now, provide the patient details, pay, and send a request. The consultation begins after the doctor accepts. You can send messages, images and voice messages, and the doctor can start a voice or video call when needed.
What happens if my consultation does not start?+
If the doctor does not accept, your unused payment remains available for another consultation. To request a refund, email contact@shifamate.com or contact WhatsApp +1 447 902 2477.
Can I consult a doctor through WhatsApp?+
WhatsApp is for customer support only. Medical consultations and prescriptions stay in the ShifaMate app.
Which devices are supported?+
ShifaMate is available on Android through Google Play and on iPhone through the App Store.