Find your doctor
See profiles, qualifications, fees, and online status. If your doctor is offline, ask to be notified in the app.
Because their care matters, too
A little guidance.
For a much-loved companion.
Chat with a veterinarian about your animal. Describe your concern and share images or voice messages when useful.
See veterinariansVeterinary doctors
Get to know your veterinarian
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Your doctor is offline? Use the bell in the app to be notified when they come online.
Questions about feeding, care, or follow-up?
Discuss your concerns with a veterinarian. They may recommend an in-person clinic visit after assessing the situation through chat.
Visit the pet shop for food & accessoriesA little clarity, before you start
From choosing a doctor to getting care
Consultations happen in the ShifaMate app. You can browse doctors on this website without logging in.
Send a request in the app
Log in and provide the patient information. Pay and send a consultation request. Chat starts after the doctor accepts.
Chat and get guidance
Explain your concern using text, images, or voice messages. Your doctor may issue a prescription when clinically appropriate.
Before you begin
A few things worth knowing
Our support team can help with app, payment, and account questions.
Contact supportHow does a consultation work?
Choose an online doctor in the app, provide the patient information, pay the fee, and send your request. Chat starts when the doctor accepts. You can send text, images, and voice messages.
Does online mean an immediate reply?
Online means the doctor is in the app to receive requests. They may be helping another patient. Neither online status nor declared hours guarantees an immediate reply or acceptance.
What if my doctor is offline?
Use the bell on the doctor's profile in the app to request a notification when they come online, or choose another online doctor.
What happens to my payment if the consultation does not start?
If the doctor does not accept, your unused payment remains available for another consultation. To request a refund, email contact@shifamate.com or contact WhatsApp +1 447 902 2477.
Will I receive a prescription?
The doctor may issue a digital prescription when clinically appropriate. You can view and download it in the app. A prescription is not guaranteed for every consultation.
Can I use ShifaMate in an emergency?
No. If your animal appears seriously unwell, seek in-person veterinary care instead of waiting for an online reply.
Your next step
Find care for your animal
Explore profiles, qualifications, and fees. When you're ready, request a consultation in the app.